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Nectar Mobile app
Get exclusive bonus offers, view your points balance and so much more. Download free for Andriod, iPhone, iTouch and Nokia.
Sainsbury's Mobile app
Get exclusive Sainsbury's offers, find your nearest store and view the latest instore deals. Download free for Andriod, iPhone, iTouch and Nokia.
Nectar Search Toolbar
Collect points on your everyday web searches and get 100 bonus points for trying it out.
Contact details
Contact BP
If you have a question or would like to provide us with feedback on our products or this App, please complete the online form in the 'Contact Us' section at www.bp.co.uk.
Alternatively, if you would like to discuss a query with a BP representative, please call our Customer Careline on 0800 402 402.
Contact Nectar
If you've got an issue or a question about the App, please get in touch. We also welcome any feedback on how the App could be improved. The Nectar Helpline team are available on 0844 811 0 811, 8am-8pm Monday to Friday and 9am-5pm weekends and bank holidays. The contact us section on nectar.com lists other ways to contact Nectar including our postal and email addresses.
Available to download FREE now for iPhone™, iPod Touch™, Android™
- A handy BP service station locator to find your nearest site and its facilities
- Access to your Nectar offers from both BP and other Nectar partners
- Exclusive BP promotional offers
- Information on BPs range of quality fuels, Wild Bean Café and great on-the-go convenience offers and promotions
Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
iPhone and iPod touch are trademarks of Apple Inc. App store is a service mark of Apple Inc.
Frequently asked questions
Do I need to pay to download or use the App?
No. The App is free to download and free to own.
How can I find out more information about BP fuels and services?
If you'd like further information on our range of fuels or shops and services, please visit our website at www.bp.co.uk and select 'Retail'.
How can I find a BP service station near me?
You can find a BP service station near you by visiting our store locator in the 'Find a BP' section. This will allow you to search for your nearest BP using our built in GPS (please note that to download the map images, you will need to be in an area where there is either mobile reception or a wifi connection) or you can search using a Town/Postcode. You can also filter your search here by required facilities/services such as Ultimate fuels, LPG, Wash and 24hr opening.
The Store Locator maps are not working
You will need to be in an area where the App can connect to either mobile reception or a wifi connection.
Do I need an internet connection to access all the functions?
No. You don't need an internet connection to use the App, although you will need to be in an area where there is either mobile reception or a wifi connection to access maps in our Store Locator and to view your latest offers.
Can I find current fuel pricing for my local site on the App?
Less than 30% of our network is BP owned - the rest of our network is dealer or franchise managed and they define their own pricing positions. In addition, fuel pricing can change on a daily basis, sometimes even more regularly. Given these factors, fuel pricing is not currently included in this App as we cannot guarantee the pricing included would be current. However we are constantly reviewing the App content and if this becomes reasonably practicable in future, we may include in later phased updates.
How do I provide feedback or suggestions to improve the App?
We'd welcome your feedback and suggestions on how the App could be improved. Please complete the online form in the 'Contact Us' section at www.bp.co.uk. If you are experiencing any technical problems with the App, the LMUK helpline team are available on 0844 811 0811, 8am-8pm Monday to Friday and 9am-5pm weekends and bank holidays.
How do I remove the App?
You can uninstall it just like any other App either through your desktop or directly from your phone.
How do I log in to the 'Nectar' area of the App?
Please enter the last 11 digits of your Nectar card number, followed by your surname and postcode (your postcode is the postcode you gave to Nectar when you first registered). If any of your details have changed, please contact Nectar so that your account can be updated. You can do this via:
- The 'contact us' section on www.nectar.com
- The Nectar helpline on 0844 811 0811
Once your details have been changed, you will be able to log in straight away.
What do I do if the App doesn't accept my Nectar card number?
There may be a number of reasons why the App will not accept your card number or other details. Please check:
- You have entered the last 11 digits of your Nectar card number
- Your smartphone's time and/or date is set to the current time and/or date
- You have changed any temporary passwords before you access the App.
If you think that all your details are correct and youre still having problems or if your Nectar account is locked for any reason (e.g. you have tried to log in to www.nectar.com several times but failed) please contact the Nectar Helpline, and they will be happy to help you further. You can do this via:
- The 'contact us' section on www.nectar.com
- The Nectar helpline on 0844 811 0811
I am not a Nectar cardholder, how do I join the Nectar scheme?
You can join Nectar by picking up a registration pack at your local BP service station or by registering online at www.nectar.com.
How do I check my Nectar account information?
You can check your points balance and how much these points are worth in £s in the 'Nectar' section of the App. You can find more information on your account by visiting www.nectar.com or by calling the Nectar helpline on 0844 811 0811.
Can I use my phone as a Nectar card by swiping it at BP?
No, unfortunately, we cannot scan barcodes held on smartphones across our network so please don't forget to swipe whilst in store. You can check your points balance and how much these points are worth in £'s in the 'Nectar' section of the App.
What products and services can I collect Nectar points on at BP?
You can collect 1 Nectar point for every litre of fuel purchased at BP and 2 points per £1 spent in store, including wash services*. BP Ultimate Club members can collect 2 Nectar points for every lire of BP Ultimate fuel purchased - for more information, visit the BP Ultimate Club page in the 'Our Fuels Section'.
*Exclusions apply - Nectar points cannot be earned on tobacco and related products, phone cards, baby milk, stamps, utility cards, e top-up, lottery and M&S branded goods. Nectar points can be collected on shop goods in the majority of BP sites - see in store for confirmation. Nectar points cannot be earned on Bunker fuel transactions.
How long does it take for Nectar points to be awarded?
Typically, Nectar points will be awarded within 7 days on qualifying transactions, but it could take up to 28 days as it takes a few days for all the information to get to Nectar and for Nectar to award you the points. If your points haven't arrived after 28 days from your qualifying purchase, please contact Nectar who will look into this for you. You can do this via:
- The 'contact us' section on www.nectar.com
- The Nectar helpline on 0844 811 0811
Terms and conditions
Legal Notice
Unless specified otherwise, references in this site to 'left' shall mean BP Oil UK Limited and its subsidiaries and affiliates.
1. Introduction
1.1 Access to and use of this BP smartphone application ("App") is provided by BP on the basis of a number of important terms and conditions, which are set out in full below.
1.2 You should carefully read these terms and conditions ("terms"). When you download this App you will be legally bound by these terms, which will take effect from the time you start using the App. If you do not agree to be legally bound by these terms, then you should not use the App and should delete the App from your smartphone application immediately.
2. Changes to terms
2.1 We are always looking to improve or update our services and so we may make changes to the App at any time. We may also make changes to these terms, at any time. You will need to review these terms whenever you download this App. You will be legally bound by the updated or amended terms from the first time that you download this App after BP makes the changes to the terms on the App.
3. Content
3.1 No rights granted under these terms are exclusive to you.
3.2 All rights in the contents of the App ("Content") shall remain in the ownership of BP or its third party suppliers and contributors.
3.3 You may not:
- a) edit or modify the App or Content;
- b) use the App or Content for commercial purposes;
- c) redistribute the App or Content;
3.4 These terms do not grant you any rights in any trade marks, trade names or logos owned by BP, its third party suppliers and contributors.
4. Conduct
4.1 You are responsible for ensuring that your use of the App and Content is lawful under the laws of any country in which you use them. We permit you to use so much of the App as is reasonable for private purposes. All other use is strictly prohibited.
4.2 You may not use the App or Content in any manner which would or may damage the reputation of BP, its App or the Content. Without limiting the above, you may not use the App or Content in a manner which:
- a) is unlawful, defamatory, obscene, profane, discriminatory, objectionable or inappropriate;
- b) defames, threatens, harasses, abuses or otherwise violates the rights of others;
- c) promotes or provides instruction on unlawful conduct or promotes any form of violence or physical harm towards others; or
- d) infringes the rights of any other party.
4.3 You must promptly refer any complaints or enquiries in relation to the App or Content to us at:
BP Oil UK Limited
Witan Gate House
500/600 Witan Gate
Milton Keynes
MK9 1ES
4.4 You are entirely responsible for your use of the App and Content. You shall be responsible to us for losses, costs, claims, demands, damages and expenses which we may suffer (whether directly or indirectly) as a result of your use of the App and/or Content in breach of these terms.
5. Responsibility
5.1 The extent of our responsibility to you has been determined in the context of the following:
- a) access to the App and Content is provided to you as a free of charge of service without any guaranteed term;
- b) it is your responsibility to determine the suitability of the App or Content for any particular purpose to which you wish to put it;
- c) you should not rely on Content or its availability via this App and you are responsible for any action you take or do not take as a result of the Content;
- d) it is your responsibility to ensure that your equipment is enabled with appropriate up-to-date virus checking software before you access or use the App or any Content.
5.2 Whilst we will endeavour to ensure that the Content is accurate, we cannot make any commitment to you that the Content will be accurate or suitable for your use.
5.3 We will exercise reasonable skill and care in providing any service to you. However, we cannot give any commitment that the App or Content will be available uninterrupted or error free, that defects will be corrected, or that the App, its supporting systems or any Content are free of viruses or bugs.
5.4 BP can accept no liability to you for any of the following types of loss which you may suffer as a result of your use of the App and/or Content:
- a) loss which was not foreseeable to you and BP when you first downloaded the App (even if that loss results from BP's failure to comply with these terms or its negligence);
- b) any business loss you may suffer, including loss of revenue, profits or anticipated savings (whether those losses are the direct or indirect result of our default); loss which you suffer other than as a result of our failure to comply with these terms or our negligence or breach of statutory duty.
5.5 BP can accept no liability to you if it fails, or is interrupted or delayed in the performance of any obligation because of:
- a) the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;
- b) any other event not reasonably within BP's control.
5.6 Nothing in these terms will limit BP's liability for death or personal injury arising from its negligence.
6. BP's remedies
6.1 BP reserves the right at any time and for any reason to temporarily or permanently suspend your right to use the App or use any Content.
6.2 BP may terminate the agreement made with you on these terms at any time without notice if you breach any of the terms.
6.3 Following termination of this agreement, you shall cease to be entitled to use the App.
7. Ownership of the copyright of this App
7.1 The copyright in the contents and any downloads from this App is owned by BP unless otherwise stated. All rights reserved.
7.2 You are responsible for obeying all applicable copyright laws.
8. Ownership of trademarks
BP and the Helios mark are trademarks of BP p.l.c. The owner of the Castrol word and the Castrol logo is Castrol Limited.
9. Use of any Hyperlink
9.1 Neither we nor any of our subsidiaries are responsible for the content of any other website or smartphone applications to which you may gain access from our App (including, without limitation, the Nectar smartphone application). We do not accept any liability in connection with any such sites, smartphone applications or links.
9.2 Where we provide a hyperlink to a third party's website or smartphone applications, we do so because we believe in good faith that such a website or smartphone application contains or may contain material which is relevant to that on our App. Such a hyperlink does not signify that BP or its subsidiaries have reviewed or approve of the connected third party's website or its smartphone applications or its respective contents - indeed in certain instances a hyperlink or smartphone applications may contain views contradictory to those expressed on the App or otherwise held by BP and its subsidiaries.
10. Privacy
10.1 Personal data is information that could identify a specific individual such as names, addresses, e-mail addresses, and telephone numbers ("Personal Information"). If during your use of this App you order products or services, enter a competition, or submit other information to us, you may provide us with Personal Information.
10.2 If you choose to provide us with Personal Information it will be used to provide the information, products or services you request or which we think may be of interest to you, to communicate with you for the same purpose or for any other purposes stated at the time at which the data is collected and subject to any preferences indicated by you at the time. For example, if you subscribe for a free newsletter, we will collect and use your email address and other contact details only for the purposes of sending you the newsletter unless we have requested and you have consented to our using your data for marketing or other purposes. Where a fee is payable for a service or product we will also use your information for billing and payment collection purposes.
11. General
11.1 In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
11.2 You may not assign or transfer this agreement or any rights under it to any third party. We may assign or transfer this agreement or our rights in it to any third party.
11.3 If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.
11.4 If we do not exercise any right under these terms then that shall not constitute a waiver of that right.
11.5 Your downloading and use of this App and the operation of these terms and conditions, shall be governed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction over any dispute arising out of your downloading and use of this App.
Copyright © 2011 BP p.I.c.
Nectar nectar.com
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