Get exclusive Nectar offers and set up alerts for offer reminders. Download free for Android, iPhone, iTouch, Windows and BlackBerry.
If you have a question or would like to provide us with feedback on our products or this App, please complete the online form in the 'Contact Us' section at www.bp.co.uk.
Alternatively, if you would like to discuss a query with a BP representative, please call our Customer Careline on 0800 402 402.
If you've got an issue or a question about the App, please get in touch. We also welcome any feedback on how the App could be improved. The Nectar Helpline team are available on 0344 811 0 811, 8am-8pm Monday to Friday and 9am-5pm weekends and bank holidays. The contact us section on nectar.com lists other ways to contact Nectar including our postal and email addresses.
No. The App is free to download and free to own. Enjoy!
If you'd like further information on our range of fuels or shops and services, please visit our website at www.bp.co.uk and select 'Retail'.
You can find a BP service station near you by visiting our store locator in the 'Find a BP' section. This will allow you to search for your nearest BP using our built in GPS (please note that to download the map images, you will need to be in an area where there is either mobile reception or a wifi connection) or you can search using a Town/Postcode. You can also filter your search here by required facilities/services such as Ultimate fuels, LPG, Wash and 24hr opening.
You will need to be in an area where the App can connect to either mobile reception or a wifi connection.
No. You don't need an internet connection to use the App, although you will need to be in an area where there is either mobile reception or a wifi connection to access maps in our Store Locator and to view your latest offers.
Less than 30% of our network is BP owned - the rest of our network is dealer or franchise managed and they define their own pricing positions. In addition, fuel pricing can change on a daily basis, sometimes even more regularly. Given these factors, fuel pricing is not currently included in this App as we cannot guarantee the pricing included would be current. However we are constantly reviewing the App content and if this becomes reasonably practicable in future, we may include in later phased updates.
We'd welcome your feedback and suggestions on how the App could be improved. Please complete the online form in the 'Contact Us' section at www.bp.co.uk. If you are experiencing any technical problems with the App, the LMUK helpline team are available on 0344 811 0811, 8am-8pm Monday to Friday and 9am-5pm weekends and bank holidays.
You can uninstall it just like any other App either through your desktop or directly from your phone.
Please enter the last 11 digits of your Nectar card number, followed by your surname and postcode (your postcode is the postcode you gave to Nectar when you first registered). If any of your details have changed, please contact Nectar so that your account can be updated. You can do this via:
Once your details have been changed, you will be able to log in straight away.
There may be a number of reasons why the App will not accept your card number or other details. Please check:
If you think that all your details are correct and youre still having problems or if your Nectar account is locked for any reason (e.g. you have tried to log in to www.nectar.com several times but failed) please contact the Nectar Helpline, and they will be happy to help you further. You can do this via:
You can join Nectar by picking up a registration pack at your local BP service station or by registering online at www.nectar.com.
You can check your points balance and how much these points are worth in £s in the 'Nectar' section of the App. You can find more information on your account by visiting www.nectar.com or by calling the Nectar helpline on 0344 811 0811.
No, unfortunately, we cannot scan barcodes held on smartphones across our network so please don't forget to swipe whilst in store. You can check your points balance and how much these points are worth in £'s in the 'Nectar' section of the App.
You can collect 1 Nectar point for every litre of fuel purchased at BP and 2 points per £1 spent in store, including wash services*. BP Ultimate Club members can collect 2 Nectar points for every lire of BP Ultimate fuel purchased - for more information, visit the BP Ultimate Club page in the 'Our Fuels Section'.
*Exclusions apply - Nectar points cannot be earned on tobacco and related products, phone cards, baby milk, stamps, utility cards, e top-up, lottery and M&S branded goods. Nectar points can be collected on shop goods in the majority of BP sites - see in store for confirmation. Nectar points cannot be earned on Bunker fuel transactions.
Typically, Nectar points will be awarded within 7 days on qualifying transactions, but it could take up to 28 days as it takes a few days for all the information to get to Nectar and for Nectar to award you the points. If your points haven't arrived after 28 days from your qualifying purchase, please contact Nectar who will look into this for you. You can do this via:
Unless specified otherwise, references in this site to 'left' shall mean BP Oil UK Limited and its subsidiaries and affiliates.
1.1 Access to and use of this BP smartphone application ("App") is provided by BP on the basis of a number of important terms and conditions, which are set out in full below.
1.2 You should carefully read these terms and conditions ("terms"). When you download this App you will be legally bound by these terms, which will take effect from the time you start using the App. If you do not agree to be legally bound by these terms, then you should not use the App and should delete the App from your smartphone application immediately.
2. Changes to terms
2.1 We are always looking to improve or update our services and so we may make changes to the App at any time. We may also make changes to these terms, at any time. You will need to review these terms whenever you download this App. You will be legally bound by the updated or amended terms from the first time that you download this App after BP makes the changes to the terms on the App.
3.1 No rights granted under these terms are exclusive to you.
3.2 All rights in the contents of the App ("Content") shall remain in the ownership of BP or its third party suppliers and contributors.
3.3 You may not:
3.4 These terms do not grant you any rights in any trade marks, trade names or logos owned by BP, its third party suppliers and contributors.
4.1 You are responsible for ensuring that your use of the App and Content is lawful under the laws of any country in which you use them. We permit you to use so much of the App as is reasonable for private purposes. All other use is strictly prohibited.
4.2 You may not use the App or Content in any manner which would or may damage the reputation of BP, its App or the Content. Without limiting the above, you may not use the App or Content in a manner which:
4.3 You must promptly refer any complaints or enquiries in relation to the App or Content to us at:
BP Oil UK Limited
Witan Gate House
500/600 Witan Gate
4.4 You are entirely responsible for your use of the App and Content. You shall be responsible to us for losses, costs, claims, demands, damages and expenses which we may suffer (whether directly or indirectly) as a result of your use of the App and/or Content in breach of these terms.
5.1 The extent of our responsibility to you has been determined in the context of the following:
5.2 Whilst we will endeavour to ensure that the Content is accurate, we cannot make any commitment to you that the Content will be accurate or suitable for your use.
5.3 We will exercise reasonable skill and care in providing any service to you. However, we cannot give any commitment that the App or Content will be available uninterrupted or error free, that defects will be corrected, or that the App, its supporting systems or any Content are free of viruses or bugs.
5.4 BP can accept no liability to you for any of the following types of loss which you may suffer as a result of your use of the App and/or Content:
5.5 BP can accept no liability to you if it fails, or is interrupted or delayed in the performance of any obligation because of:
5.6 Nothing in these terms will limit BP's liability for death or personal injury arising from its negligence.
6. BP's remedies
6.1 BP reserves the right at any time and for any reason to temporarily or permanently suspend your right to use the App or use any Content.
6.2 BP may terminate the agreement made with you on these terms at any time without notice if you breach any of the terms.
6.3 Following termination of this agreement, you shall cease to be entitled to use the App.
7. Ownership of the copyright of this App
7.1 The copyright in the contents and any downloads from this App is owned by BP unless otherwise stated. All rights reserved.
7.2 You are responsible for obeying all applicable copyright laws.
8. Ownership of trademarks
BP and the Helios mark are trademarks of BP p.l.c. The owner of the Castrol word and the Castrol logo is Castrol Limited.
9. Use of any Hyperlink
9.1 Neither we nor any of our subsidiaries are responsible for the content of any other website or smartphone applications to which you may gain access from our App (including, without limitation, the Nectar smartphone application). We do not accept any liability in connection with any such sites, smartphone applications or links.
9.2 Where we provide a hyperlink to a third party's website or smartphone applications, we do so because we believe in good faith that such a website or smartphone application contains or may contain material which is relevant to that on our App. Such a hyperlink does not signify that BP or its subsidiaries have reviewed or approve of the connected third party's website or its smartphone applications or its respective contents - indeed in certain instances a hyperlink or smartphone applications may contain views contradictory to those expressed on the App or otherwise held by BP and its subsidiaries.
10.1 Personal data is information that could identify a specific individual such as names, addresses, e-mail addresses, and telephone numbers ("Personal Information"). If during your use of this App you order products or services, enter a competition, or submit other information to us, you may provide us with Personal Information.
10.2 If you choose to provide us with Personal Information it will be used to provide the information, products or services you request or which we think may be of interest to you, to communicate with you for the same purpose or for any other purposes stated at the time at which the data is collected and subject to any preferences indicated by you at the time. For example, if you subscribe for a free newsletter, we will collect and use your email address and other contact details only for the purposes of sending you the newsletter unless we have requested and you have consented to our using your data for marketing or other purposes. Where a fee is payable for a service or product we will also use your information for billing and payment collection purposes.
11.1 In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
11.2 You may not assign or transfer this agreement or any rights under it to any third party. We may assign or transfer this agreement or our rights in it to any third party.
11.3 If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.
11.4 If we do not exercise any right under these terms then that shall not constitute a waiver of that right.
11.5 Your downloading and use of this App and the operation of these terms and conditions, shall be governed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction over any dispute arising out of your downloading and use of this App.
Copyright © 2011 BP p.I.c.