- Need some help?
- New to Nectar
- FAQs
- Site map
- Contact us
- Company information
- Boring but important bits
- Privacy policy
- Cookie policy
- Terms of access
- Nectar collector rules
- General reward conditions
- Privacy & legal
Go on - get in touch
Got a question about Nectar? Having some difficulty? Or perhaps you just want to boast about how many points you've got? Well whichever it is we'd love to hear from you - maybe check our FAQs first though, it might save you a stamp!
Chat with us
If your query is about accessing your online account, please click here to chat online with a Nectar Helpline team member (external link).
Call us
If you still need assistance, you can call Nectar on 0844 811 0 811. Nectar Helpline team members are available 8 am until 8 pm; Monday to Friday and 9 am until 5 pm; Saturday and Sunday.
Write to us
You can send a query or comment to the Nectar Helpline by writing to the following address: Nectar, PO Box 1830, Andover, SP10 5ZQ.
Services for collectors with specific requirements
Nectar is pleased to assist Collectors with specific requirements. If you are hard of hearing or deaf, you may use our Minicom Service on 0870 333 0501. The Nectar Helpline is also available through BT/RNID TypeTalk. For Collectors that are blind or partially sighted, please call the Nectar Helpline on 0844 811 0 811 to request the following:
- Terms and conditions and regular points updates in large print
- Terms and conditions and points updates in Braille
We regret we're unable to offer our registration form in Braille. If you require any further assistance, please contact us through the most appropriate channel for you.
