Go on - get in touch

Got a question about Nectar? Having some difficulty? Or perhaps you just want to boast about how many points you’ve got?

Well, whichever it is, we’d love to hear from you—maybe check our FAQs first though, it might save you a stamp!

Chat with us

If your query is about accessing your online account, please click here to chat online with a Nectar Helpline team member (external link).

Call us

If you still need assistance, you can call Nectar on 0844 811 0 811. Nectar Helpline team members are available 8 am until 8 pm Monday to Friday and 9 am until 5 pm Saturday and Sunday.

Email us

Search for answers in our FAQs section. If you don't find what you're looking for our 'Ask a question' functionality allows you to ping us an email instantly so that we can help.

Write to us

You can send a query or comment to the Nectar Helpline by writing to the following address: Freepost RRXL-TGET-CGZX, Nectar, Clipper Boulevard, Dartford, DA2 6QB.

Services for collectors with specific requirements

Nectar is pleased to assist Collectors with specific requirements. If you are hard of hearing or deaf, you may use our Minicom Service on 0870 333 0501. The Nectar Helpline is also available through BT/RNID TypeTalk. For Collectors that are blind or partially sighted, please call the Nectar Helpline on 0844 811 0 811 to request the following:

• Terms and conditions and regular points updates in large print
• Terms and conditions and points updates in Braille

We regret we're unable to offer our registration form in Braille. If you require any further assistance, please contact us through the most appropriate channel for you.