Spend your points at The Dungeons.

Terms and Conditions

Merlin Standard Terms and Conditions

1. Double value on Nectar points when spent on Merlin Entertainment products and experiences is available until 14^th of September or once 100,000 number of Merlin Entertainment products and experience have been purchased with Nectar Points , whichever is sooner.

2. Use of Nectar points at Merlin Entertainments
Nectar points can be spent on eligible Merlin Entertainments products and experiences only, including but not limited to attraction tickets, Annual Passes, and other experiences as displayed on the Merlin checkout process. See clause 6 below for excluded products. Eligible products, attractions, dates and availability are subject to capacity controls and may vary by attraction and time period. Merlin Entertainments reserves the right to amend, withdraw or substitute eligible products at any time without prior notice.

3. How to spend Nectar points

Customers may spend Nectar points, or a combination of cash and Nectar points, when purchasing eligible products on the Merlin website https://www.merlinpartners.co.uk/nectar-points/ via the designated Nectar checkout journey. Customers must have a minimum of 250 Nectar points available to be spent on Merlin Entertainments products.

Points cannot be spent at Merlin attractions onsite. Merlin attraction teams are unable to apply Nectar points retrospectively, manually, or against completed purchases.

4. Point value and promotional enhancements

The value of Nectar points when spent with Merlin Entertainments will be displayed at checkout prior to purchase confirmation. From time to time, promotional enhancements to the redemption value of Nectar points (for example, increased redemption value promotions) may be offered. Any such promotions are subject to agreement between Nectar and Merlin Entertainments and remain subject to Merlin Entertainments’ availability and capacity controls.

Promotional enhancements may be amended, suspended or withdrawn at any time without prior notice.

5. Realtime point value display
The value of your Nectar points, including any promotional enhancements, will be shown during the checkout process on the Merlin website: Merlin Attractions | Nectar Points

6. Eligibility and redemption process

To spend Nectar points, customers must be at least 18 years old and have a Nectar account, enter their Nectar account details during checkout and follow the required authentication process. Nectar points cannot be redeemed retrospectively against completed purchases.

7. Exclusions

Unless explicitly stated during checkout, Nectar points cannot be redeemed for:

In-attraction purchases, including food, beverages, retail merchandise or photography products

Hotel or accommodation bookings (unless displayed as eligible)

Gift cards, vouchers or any products not explicitly shown as redeemable with Nectar points

Fasttrack products, or other capacity-managed add-ons

Any purchase made outside the specified online checkout flow attraction purchases (food, merchandise, photography, etc.)

8. Cancellations, refunds and changes

Standard terms and conditions of entry apply at each Merlin attraction. For more information on this, please visit Spend your points on Merlin Entertainments attractions.

Where refunds are permitted, the portion paid in Nectar points will be refunded in Nectar points at the original redemption rate.
Merlin and Nectar reserve the right to refuse or reverse redemptions in cases of suspected fraud, misuse, or technical error.

9. Changes to the partnership

Merlin Entertainments and Nectar reserve the right to amend, vary, suspend or terminate the ability to spend Nectar points with Merlin at any time without prior notice. Neither party shall be liable for any losses incurred as a result of such change, suspension or termination.

10. General Nectar terms

General Nectar terms and conditions (and the Nectar privacy policy) apply to the use of your Nectar card and the collection or redemption of Nectar points and can be found at: https://www.nectar.com/about/privacy-and-legal/terms-of-use

11. Data privacy

Merlin Entertainments may process personal data submitted during the booking process in accordance with its privacy policy. Nectar account information will be processed in accordance with the Nectar privacy policy. Each party is responsible for the handling of personal data it collects.

Short T&Cs:

18+. Nectar required. Double value on Nectar points when spent on Merlin Entertainment products and experiences is available until 14/09/2026 or once 100,000 number of Merlin Entertainment products and experience have been purchased with Nectar Points , whichever is sooner. Minimum of 250 Nectar points required. Purchases must be made on the Merlin website Merlin Attractions | Nectar Points Points cannot be spent at Merlin attractions onsite. For full T&Cs, including excluded Merlin Entertainment products and experience, please visit https://nectar.com/brands/merli n

The Dungeons are a part of the Nectar family, which means you can now spend your points on epic days out here:

The London Dungeon
The York Dungeon
The Edinburgh Dungeon

And right now, to celebrate Merlin joining the Nectar family, you’ll get double value. That means you can turn £5 of Nectar points into £10 at Merlin attractions.