Rewards Conditions

Rewards Conditions

These General Rewards Conditions apply in conjunction with the Collector Rules to any redemption of Points by a Collector for a Reward. In addition to individual terms and conditions specified in section III and IV, some rewards are voucher based and additional terms and conditions apply as stated in section I and II below. Promotional rewards terms and conditions are not listed here; please visit www.nectar.com for details.

I. 500 points Nectar voucher

These terms are in addition to the terms and conditions on the back of the voucher and below. Only original vouchers will be accepted. Damaged, defaced or photocopied vouchers will not be accepted. Once your Points have been redeemed for vouchers, they cannot be exchanged back into Points. Any vouchers sent to suppliers of Rewards should be sent by recorded delivery. Neither we nor Reward suppliers are responsible for Vouchers lost in the post. Once any vouchers have been used for a Reward, they will not be returned if you cancel.

500 points Nectar voucher terms and conditions

Each Voucher is issued by Nectar Loyalty Ltd and is subject to the Collector Rules of Nectar set out in the Nectar brochure and website, copies of which can be obtained from Nectar (see contact details below). Each Voucher represents the number of Nectar Points shown on its face. Each Voucher can only be used to obtain goods and/or services from authorised Nectar suppliers to a value of £2.50, or greater, as set out in the Nectar brochure and web-site, by handing it over to the supplier at the time of purchase. This may not be available at concessions within certain suppliers' participating retail outlets. Vouchers can be used as part payment and so if the price of the goods and/or services exceeds this value, the balance must also be paid on purchase. If the price of the goods and/or services is less than this value, no change will be given (unless the supplier states otherwise). Your Nectar collector card number needs to be completed on the reverse of your Voucher to validate it (unless the supplier states otherwise). Vouchers remain the property of Nectar Loyalty Ltd. Each Voucher is not valid beyond the expiry date shown on its face. Vouchers cannot be redeemed for cash nor sold or transferred for value.

II. Offer specific Nectar voucher

(launched in November 2005 and issued in place of £2.50 Nectar vouchers)

Voucher is to be handed to the reward supplier at the time of purchase and, if all conditions are met, you will be entitled to the specified reward. Voucher is only valid for the reward specified on the front of the voucher. Voucher is not valid beyond the expiry date shown on the front. Points will not be refunded for vouchers not used by their expiry date. Voucher is not transferable and cannot be exchanged for cash and/or used with any other offer or promotion. Vouchers are non refundable. Damaged, defaced or photocopied vouchers will not be accepted. Vouchers remain the property of Nectar Loyalty Ltd. Vouchers are issued by Nectar Loyalty Ltd and are subject to the Collector Rules of Nectar set out in the Nectar brochure or at www.nectar.com. Any voucher sent to suppliers of Rewards should be sent by recorded delivery. Neither we nor the Reward suppliers are responsible for vouchers lost in the post. In addition to the above, each Offer Specific voucher is subject to Offer specific Terms and Conditions, which can be found in the Rewards pages on this website.

III. Travel rewards

Eurostar

Standard terms & conditions

  1. Every 500 points = £2.50 to spend toward your booking. A minimum spend of 500 points is required.
  2. You can spend points up to your available points balance, in multiples of 500 and pay any outstanding balance with a payment card.
  3. All journeys must be booked at least 24 hours prior to departure and no more than 120 days in advance, with the exception of Disneyland® Paris which can be booked up to 10 months in advance
  4. Prices are valid for UK departures from Ashford International, Ebbsfleet International and St Pancras International and continental departures from Brussels Midi, Paris Gare du Nord and Lille Europe
  5. A booking fee of £10.00 applies and will be added to your booking total
  6. Infants under the age of 4 and not occupying a seat may be carried free of charge provided that each infant is accompanied by an adult with a valid ticket
  7. Children aged 4 years or more at the time of departure or return must have a seat and pay the full child fare
  8. Children aged 12 years and over at the time of departure must have a seat and pay the full adult fare
  9. Availability is offered in standard class and Standard Premier only
  10. Points are not valid for redemption for tickets in business premier class
  11. Eurostar carte blanche holders cannot earn carte blanche points on Nectar redemption tickets
  12. Whilst there is widespread availability for seats, during peak periods and times when demand is greatest fares will be significantly higher
  13. Redemption bookings must be placed by calling Nectar on 0344 811 0811 and selecting the appropriate Eurostar option
  14. Nectar vouchers cannot be used towards Eurostar bookings
  15. Points will be deducted from your account at time of booking
  16. All bookings must be paid for in full at time of booking and once confirmed are not changeable and non refundable. This applies to both the points and points and cash element of the booking
  17. In the event that a Collector makes a booking by redeeming points and paying by cash, the Collector shall not be entitled to earn points on the cash element of such a booking
  18. Nectar Loyalty Ltd reserves the right to vary or cancel particular destinations applicable to a promotion at any time and without liability
  19. Collectors are responsible for making their own travel arrangements to and from the specified place of departure and arrival
  20. Collectors are responsible for making their own arrangement for travel insurance for all members of the party and for ensuring that they comply with all applicable passport, visa and health requirements
  21. All names on tickets of passengers travelling should exactly match the names on the passengers' passports
  22. All tickets will be issued for pick up on the day of departure. Collectors should take their 6 digit booking reference (PNR number) along with all applicable passport and visa documents with them to the departure point
  23. Recommended check-in is minimum 45 minutes before departure. Check-in desk closes 10 minutes before departure
  24. No booking or redemption is valid until Nectar has confirmed it to you
  25. All passengers travelling on Eurostar should check the eurostar.com website 24 hours before departure to ensure that there have been no changes to their travel schedule.

Expedia.co.uk

This reward is supplied by www.expedia.co.uk. For their full terms and conditions or for more information please see Expedia's Terms and conditions.

Please check your points balance prior to redeeming to ensure you have sufficient points for this reward.

  1. Approved Travel Items for Nectar Point Redemption: Voucher may be used when booking an 'Expedia Rate' hotel (hotel which mentions 'Expedia Rate' on www.expedia.co.uk), Flight or "Create your own" Package (meaning flight+hotel, flight+hotel+car) on www.expedia.co.uk.
  2. Exclusions: Customers cannot redeem Reward Vouchers in relation to other Expedia products and services, including: Car hire (unless as part of a flight + hotel + car package booking); Hotels including 'Pay later', non-'Expedia Rate', 'Expedia Secret Saver' hotels; as well as Activities and services; Insurance; and Cottages bookings.
  3. Voucher entitles you to a discount off your reservation cost excluding taxes, fees and insurance. These are the responsibility of the customer and must be paid at the time of booking.
  4. Voucher may be redeemed only once but may be used in conjunction with other offers or promotions. Voucher can be used up to 12 months from date of redemption.
  5. Only one voucher can be used per booking.
  6. Voucher is non-transferable.
  7. Usual booking terms and conditions apply and all bookings are subject to availability.
  8. Voucher has no cash or refund value except when redeemed in accordance with all terms and conditions of this offer. Voucher cannot be returned for cash or its equivalent. Voucher cannot be applied to the cost of prepaid reservations or other miscellaneous charges.
  9. Travel dates cannot be changed after the use of voucher because this will be considered as a cancellation and therefore fall within the rules listed in point 7. The only exception is for scheduled changes made by the airline.
  10. Voucher may not be used for any previously purchased reservation.
  11. www.expedia.co.uk reserves the right to vary these conditions of use or to withdraw the discount code or voucher at any time.
  12. If a booking is made by redeeming points and paying cash, points cannot be earned on the cash element of the booking.

 

IV. Other rewards

Argos

  1. Nectar points cannot be used to purchase goods over the phone or via the Argos website. Points are redeemable in-store only.
  2. Simply present your Nectar card at the till and the cashier will swipe your card to automatically deduct the points from your account (subject to system availability). Any remaining balance will need to be paid in full by cash, debit or credit card on the day.
  3. Points can be only be used by the Nectar card holder.
  4. Only one Nectar card can be used per transaction.
  5. Goods, services and/or discounts are subject to availability and may change from time to time.
  6. Argos reserve the right to issue Argos Gift Cards redeemable in Argos stores only in respect of items purchased using Nectar points which are subsequently returned or cancelled.
  7. No redemption is accepted until Argos has confirmed it to you.
  8. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
  9. In addition to the information on this page, this reward is subject to Argos' own terms and conditions.
  10. Vouchers cannot be redeemed online.

Sainsbury's

A. Instant Redemption straight from card

This reward is supplied by Sainsbury's. For their full terms and conditions or for more information please visit www.sainsburys.co.uk. You must have spent over £1 and earned Nectar points in store in the last 12 months in order to be able to redeem points on your next visit (excluding petrol stations). 24 hours after your first visit to a store you'll be able to redeem points at that store straight from your card. Cards can be activated at as many Sainsbury's stores as you like. You'll be able to redeem at each store so long as you shop there once every 12 months with your Nectar card. If you haven't visited a store in over 12 months simply shop there again with your Nectar card and 24 hours later you'll be able to redeem your points there. Points cannot be redeemed on fuel using pay at pump. To make a redemption on fuel, cards must be swiped at the kiosk. Points cannot be redeemed and vouchers cannot be used in Beaumonts. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated. Certain in-store concessions are not included; please ask in-store for more details. No redemption is accepted until Sainsbury's has confirmed it to you. You cannot collect points on redemptions. Goods, services and/or discounts are subject to availability and may change from time to time. In addition to the above, this reward is subject to Sainsbury's own terms and conditions.

B. Offer specific vouchers

Sainsbury's specific Reward vouchers are issued by Nectar Loyalty Ltd for use at Sainsbury's Supermarkets Ltd only. Vouchers are to be handed to the cashier at Sainsbury's at the time of purchase and, if all conditions are met, you will be entitled to the reward specified on the voucher. Each voucher entitles the holder to £2.50 off relevant transactions. Vouchers are not valid beyond the expiry date shown on the front. Vouchers can only be redeemed in store at Sainsbury's including Sainsbury's Calais and Sainsbury's petrol stations and must be presented at the till when paying for your purchases. Vouchers cannot be redeemed against online shopping, in Sainsbury's concessions, franchises or restaurants, nor in Beaumonts or "Sainsbury's @" stores. Vouchers can be used as part payment. If the price of the goods exceeds this value, the balance must be paid on purchase. If the price of the goods is less than this value, no change will be given. Points will not be refunded for vouchers not used by their expiry date. Vouchers cannot be used for the purchase of financial services or to obtain cash advances, nor can they be sold or transferred for value. Damaged, defaced or photocopied vouchers will not be accepted. Vouchers remain the property of Nectar Loyalty Ltd. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated. No redemption is accepted until Sainsbury's has confirmed it to you. Goods, services and/or discounts are subject to availability and may change from time to time. Use of vouchers is subject to voucher terms and conditions. In addition to the above, this reward is subject to Sainsbury's own terms and conditions.

C. Sainsbury's evouchers

Redemption Terms & Conditions

  1. Only one sainsburys.co.uk evoucher can be redeemed per redemption transaction.
  2. evouchers are available in £5, £10, £25 and £50 denominations.
  3. A sainsburys.co.uk evoucher can only be used on sainsburys.co.uk and not in store.
  4. Once a redemption for a sainsburys.co.uk evoucher has been made it cannot be cancelled or refunded
  5. Your sainsburys.co.uk evoucher will be sent to the email address assigned to your Nectar Account. You have the opportunity to update this email address prior to confirming your order.
  6. Your sainsburys.co.uk evoucher code will be displayed on screen and can be used immediately. A confirmation email will also be sent to the email address assigned to your Nectar Account within 24 hours.
  7. If this email does not display the code correctly, please contact the Nectar Helpline on 0344 811 0811
  8. Ensure you print and save your sainsburys.co.uk evoucher details as you will not be able to view your code from your Nectar account. You will be able to see the order you have made.
  9. For queries relating to your order on nectar.com and receipt of your evoucher, call the Nectar helpline on 0344 811 0811.
  10. If you do not receive your confirmation email, call the Nectar helpline on 0344 811 0811.
  11. Normal Nectar terms and conditions apply.

Voucher Use Terms & Conditions

  1. A sainsburys.co.uk evoucher can only be used at sainsburys.co.uk.
  2. A sainsburys.co.uk evoucher cannot be used instore
  3. Only one sainsburys.co.uk evoucher that has been supplied in exchange for Nectar points can be entered per transaction.
  4. A sainsburys.co.uk evoucher cannot be used more than once.
  5. A sainsburys.co.uk evoucher can be used on either grocery orders delivered by the expiry date shown or products from 'Home and Garden', 'Appliances', 'Technology', 'Toys and Games', and 'Sport and Leisure' Ranges ordered by the date shown from sainsburys.co.uk. evouchers cannot currently be used in 'Entertainment'
  6. The evoucher value will be taken towards payment of your basket. If the order exceeds the amount of the evoucher, the balance must be paid by credit or debit card.
  7. A sainsburys.co.uk evoucher cannot be redeemed against delivery charges. A cash element is required on all transactions.
  8. Normal Sainsbury's terms and conditions of purchase and use of the sainsburys.co.uk website apply.
  9. To view Sainsbury's 'buying goods online' terms and conditions please click here.
  10. To view Sainsbury's 'grocery buying online' terms and conditions please click here.
  11. On rare occasions, some items that you order may not be available, and this could result in the total of your order being less than the value of the evoucher you have used. In this case, the evoucher will be removed from the order and the full amount of the order will be taken from the debit or credit card used to make the original order. If this does happen to your order, please contact the Sainsbury's Online Customer Care Team on 0800 328 1700.
  12. The sainsburys.co.uk evoucher value is shown on nectar.com and in the voucher confirmation email and can only be redeemed at sainsburys.co.uk for that value.
  13. A sainsburys.co.uk evoucher not used by their expiry date will not be accepted on sainsburys.co.uk and cannot be refunded.
  14. A sainsburys.co.uk voucher can only be used on www.sainsburys.co.uk subject to these Terms and Conditions.
  15. A sainsburys.co.uk evoucher is and remains at all times the property of Sainsbury's Supermarkets Ltd.
  16. For queries relating to the use of the evoucher on sainsburys.co.uk, call the Sainsbury's Online Customer Care Team on 0800 328 1700

VUE Cinemas

This treat is supplied by Vue Cinemas for redemption at all Vue Cinemas in the UK. Redemption of Nectar points shall be subject to film and ticket availability, Vue's standard ticket terms and conditions and guest admissions policy (as may be updated from time to time). To view these in full, please visit www.myvue.com/legal or request a copy by contacting Vue's guest services team on 08712 240 240 (select option 0) or email guest.services@myvue.com.

  1. "Off-peak hours" means any time between 05.00am and 16.59pm on Monday to Friday (inclusive), excluding bank holidays
  2. "Peak hours" means any time between 17.00pm - 04.59am Monday to Friday (inclusive) and any time on Saturdays, Sundays and Bank Holidays.
  3. "Children" must be aged between 18 months and 14 years of age to qualify for a child ticket. Proof of age may be required.
  4. There shall be no cash or other alternatives.
  5. It is not possible to use Nectar points to book cinema tickets in advance by telephone or via Vue's website.
  6. Nectar points can only be redeemed upon physical presentation of a Nectar card which has a sufficient number of Nectar points for the chosen treat. Redemption shall be subject to the successful processing of a cardholder's Nectar card which shall be confirmed at the relevant box office or till point at the time a cardholder presents his or her Nectar card for redemption.
  7. Points cannot be redeemed in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
  8. Goods, services and / or discounts are subject to availability and may change from time to time. No redemption is accepted until VUE has confirmed it to you.
  9. In addition to the 'Treat details', 'How to get your treat', the terms and conditions that apply to these treats and the Vue Cinemas participating in this offer may be subject to change at any time without prior notice to Nectar cardholders.

Dulux Decorator Centre

This reward is supplied by JP McDougall & Co Ltd, trading as Dulux Decorator Centres. For their full terms and conditions or for more information, please visit duluxdecoratorcentre.co.uk.

  1. Vouchers come in £10 denominations
  2. Redeemers do not have to be existing account holders, but must be registered with the Nectar Business programme
  3. For each redemption, 2 x £10 vouchers will be despatched to the collector
  4. Each Voucher is redeemable against any product purchased in Dulux Decorator Centres for a £10 (including VAT) discount
  5. Vouchers must be presented at the time and point of purchase to claim the discount
  6. Vouchers may not be exchanged for cash. If goods purchased total a higher selling price than the vouchers face value, the balance must be paid in full
  7. Vouchers may not be used by Contract Direct customers to pay off account balances
  8. Vouchers can take up to 7-15 days for delivery
  9. No refunds or cancellations allowed
  10. No redemption is accepted until Dulux Decorator Centre has confirmed it to you
  11. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated
  12. Use of vouchers is subject to voucher terms and conditions
  13. This reward is subject to Dulux Decorator Centres own terms and conditions
  14. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

Viking

  1. Your chosen Nectar voucher will entitle you to the stated credit which can be redeemed against Viking products.
  2. The voucher is not valid in conjunction with other Viking vouchers, offers and discounts.
  3. The voucher may only be redeemed at the time of ordering and cannot be exchanged for cash or credit against prior purchases (one Voucher per transaction).
  4. Once your points have been redeemed via Nectar.com for a Viking voucher, this voucher is non-exchangeable, non-transferable and non-refundable. No change or credit will be given if the purchase price is less than the voucher value.
  5. The voucher code must be quoted at the point of order.
  6. If products purchased with a voucher are returned for any reason, a replacement voucher to the value of the returned goods will be issued.
  7. Vouchers cannot be used against the purchase of postage stamps, gift cards and certain technology items, for a full list of exclusions, please visit http://www.viking-direct.co.uk/ or call 0844 412 1111.
  8. This voucher is only valid with Viking in the UK.
  9. Viking reserves the right to refuse redemption of a voucher if your Viking credit facility is withdrawn.
  10. Customers do not have to be existing Viking account holders, but must be registered with the Nectar Business programme and will need to call Viking or log in / have a guest account on http://www.viking-direct.co.uk
  11. Ensure you print and save your voucher details as you will not be able to view your voucher code from your Nectar account.
  12. If you do not receive your confirmation email, call the Nectar helpline on 0344 811 0811.
  13. Each voucher is valid to use at Viking for a minimum of 6 months from the date of issue.
  14. Orders placed are subject to usual terms and conditions and privacy policy available here or you can request a copy from the Viking customer services team on 0844 412 1111.
  15. Normal Nectar terms and conditions, privacy policy and collector rules apply
  16. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming vouchers.

These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

 

Oxfam

This treat is supplied by Oxfam. For their full terms and conditions or for more information please visit www.oxfamunwrapped.com. Please check your points balance prior to redeeming to ensure you have sufficient points for this reward. This reward is non-refundable. All gift packs will be delivered to the specified address within 7 working days from the date of purchase. Oxfam is a registered charity in England and Wales (no 202918) and Scotland (SC039042). Oxfam GB is a member of Oxfam International.

PizzaExpress Nectar eVouchers

  1. Your PizzaExpress Nectar eVoucher (your eVoucher) can be used as full or part payment for food only (including the Piccolo childrens menu). You can top them up with cash but no change is given if the value of your eVoucher exceeds the cost of your food, and they cannot be used as or towards a tip. Multiple eVouchers can be applied to one bill.
  2. eVouchers cannot be used to purchase drinks, merchandise, gift cards, takeaway sales (including click and collect), or in conjunction with any promotions or promotional, set menus and seasonal set menus and the Express Lunch menu.
  3. Nectar cards are not accepted by PizzaExpress as a payment type; you must exchange them for an eVoucher at nectar.com. eVouchers are valid for 6 months after issue. We encourage you to make a note of the expiry date of your eVouchers.
  4. Permanent restaurant exclusions: eVouchers cannot be used in the following PizzaExpress restaurants: Earls Court Exhibition Centre, the O2, Brent Cross, Westfield Stratford, Westfield White City, Olympia, Strand or at PizzaExpress Jazz Clubs, music rooms or pop-up restaurants.
  5. Your eVoucher will not be delivered instantly. In most cases it will be delivered the day after redemption, and it will definitely be with you within 48 hours of redemption. If you do not receive your eVoucher or have any queries relating to your eVoucher or the offer, go to nectar.com or contact the Nectar helpline on 0344 811 0811. Your eVoucher will be sent to the email address assigned to your Nectar account. You have will have the opportunity to update your email address prior to confirming your order.
  6. eVouchers are non-transferable, have no cash value and can only be redeemed once. Unused, expired and redeemed eVouchers cannot be refunded, exchanged or returned. This does not affect your statutory rights.
  7. By exchanging your Nectar points for an eVoucher, you agree to be bound by these terms and conditions. For full terms and conditions including the Nectar collector rules click here
  8. eVouchers remain the property of Nectar Loyalty Ltd of 80 Strand, London, WC2R 0NN.
  9. These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

Caffè  Nero

  1. This Caffè Nero Nectar eVoucher (your "eVoucher") entitles the bearer to one Caffè Latte, Cappuccino, Espresso, Macchiato, Americano, Hot Chocolate or Tea ("Hot Drink"), subject to availability at Caffè Nero. eVouchers cannot be used to purchase any item other than Hot Drinks. You may use more than one eVoucher in a single transaction.
  2. Your chosen Hot Drink can be any size and you can either drink in or take out.
  3. eVouchers are valid for a minimum of 12 months from date of issue. We encourage you to make a note of the expiry date of your eVouchers.
  4. Nectar cards are not accepted by Caffè Nero as a payment type; you must exchange them for an eVoucher at nectar.com.
  5. You cannot use your Nectar eVoucher in conjunction with any other offer or discount, for speciality hot drinks or addtions such as extra shots of coffee or syrup. However, you can still collect stamps on your Nero stamp card.
  6. Your eVoucher will be displayed on screen when your redemption is confirmed and can be used immediately at any Caffè Nero store in the UK (subject to these terms and conditions).
  7. A confirmation email will also be sent to the email address assigned to your Nectar Account within 24 hours. You have will have the opportunity to update your email address prior to confirming your order. If you do not receive your confirmation email, call the Nectar helpline on 0344 811 0811.
  8. We recommend you print and save your eVoucher details as you will not be able to view your eVoucher code from within your Nectar account. eVouchers are non-transferable, have no cash value and can only be redeemed once. Unused, expired and redeemed eVouchers cannot be refunded, exchanged or returned. This does not affect your statutory rights.
  9. By exchanging your Nectar points for an eVoucher, you agree to be bound by these terms and conditions. For full terms and conditions including the Nectar collector rules click here.
  10. eVouchers remain the property of Nectar Loyalty Ltd of 80 Strand, London, WC2R 0NN.
  11. These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction

Brakes

This reward is supplied by Brakes Bros Ltd. For their full terms and conditions or for more information, please visit brake.co.uk.

  1. Credit vouchers can be used when paying any Brakes invoice.
  2. To purchase credit vouchers, you must be an existing Brakes customer.
  3. Every 1,000 Nectar points redeemed is converted into a £5 Brakes credit voucher.
  4. Each Brakes credit voucher entitles the holder to the amount specified towards any Brakes invoice.
  5. Brakes credit notes can only be redeemed against Brakes invoices.
  6. Brakes Credit notes are not transferable and have no cash value.
  7. No change will be given.
  8. Brakes reserves the right to amend these terms and conditions from time to time.
  9. Goods, services and/or discounts are subject to availability and may change from time to time.
  10. Always check availability with the supplier before making your booking, visit or order.
  11. No redemption is accepted until the Supplier stated overleaf has confirmed it to you.
  12. Points cannot be redeemed and vouchers cannot be used in conjunction with any other offer, promotion or discounted rate, unless otherwise stated.
  13. In addition to the above, all rewards are subject to Brakes own full terms and condition of use.
  14. Please note vouchers can take up to 21 days for delivery.
  15. Nectar points cannot be collected on any element of a transaction which is paid for by redeeming points.

eBay

1. Converting Nectar Points into eBay Vouchers

To convert Nectar points into eBay vouchers ("vouchers"):

  • you need to have linked your eBay and Nectar accounts for collecting points;
  • you need to log into Nectar online account and authorise eBay to set up your account for spending points;
  • you need at least 500 points to redeem your points for a voucher. Vouchers are issued in increments of 500 points up to 40,000 points (max £200 per voucher).

In case of lost or stolen cards, or if you don't visit the Nectar section in My eBay more than once every 12 months, you will need to link your eBay and Nectar accounts and follow the process detailed above again to allow you to spend your points.

1.1 Using your eBay Voucher

A minimum £10 total purchase price is required (including the cost of postage & packaging) to be able to apply (use or redeem) your vouchers on eBay.co.uk. You can use your vouchers to make a purchase across all of eBay.co.uk.

You must use PayPal at checkout to be able to use your voucher on eBay.co.uk.

Vouchers cannot be converted back into Nectar points, and cannot be cancelled once they are issued.

You can use more than one voucher at checkout.

You can only convert Nectar points into vouchers on desktop. Once you have converted your Nectar points into vouchers, you can use these at checkout whilst shopping on eBay.co.uk using your mobile.

1.2 Refunds:

  • If you return a purchase for a full refund, we will re-issue the voucher(s) which has been used for this purchase;
  • The voucher expiry date will be extended by 30 days if the original voucher expiration date is less than 30 days from the date the return is processed. Otherwise, the expiry date will be the same date that was displayed on the original voucher(s);
  • In the case of a partial refund, voucher(s) cannot be re-issued and points will not be returned.

1.3 Expiry Date

Please note that vouchers will expire one year after the date they were issued. You can view the expiry date of all your vouchers by viewing the Nectar section in My eBay.

2. eBay's rights and liabilities

eBay reserves the right to withdraw at any time any Nectar points or eBay vouchers that were granted:

  • not in accordance with these terms and conditions;
  • in the case of any fraudulent activity;
  • in error - for instance if the Nectar logo was mistakenly displayed on the view item page of an excluded item;
  • in cases where the purchase price was refunded for any reason.

eBay reserves the right at any time to:

  • withhold or delay issuing Nectar points or eBay vouchers;
  • change these terms at any time.

eBay reserves the right to withdraw offering you the opportunity to convert Nectar points into eBay vouchers upon 30 days' notice. In the event that eBay withdraws this feature, any Nectar points that have already been converted into eBay vouchers shall remain valid until their expiry date.

eBay shall not be liable, in contract or tort (including negligence) or breach of statutory duty or in any other way, for any loss or damage howsoever arising suffered by the use of Nectar on eBay. Nothing in these terms shall limit eBay's liability for death, personal injury or fraud.

3.General

You cannot collect or spend Nectar points on eBay.co.uk when using Guest checkout.

Virgin Trains East Coast

  1. Your chosen Virgin Trains East Coast eVoucher will entitle you to the cash amount of Virgin Trains East Coast credit which can be used as either full or part payment on Virgin Trains East Coast Advance ticket transactions only made at virgintrainseastcoast.com.
  2. eVouchers cannot be used to purchase any tickets or products other than Virgin Trains East Coast Advance tickets at virgintrainseastcoast.com. The eVoucher can only be used against bookings made on the desktop version of the Virgin Trains East Coast online booking engine (currently not the mobile retail site).
  3. Multiple eVouchers can be applied to one transaction at virgintrainseastcoast.com
  4. eVouchers have no cash value. Unused, lost, expired and redeemed eVouchers cannot be refunded, exchanged or returned. This does not affect your statutory rights.
  5. Your eVoucher will be displayed on screen after you have redeemed your points at nectar.com and can be used immediately at virgintrainseastcoast.com (subject to these terms and conditions).
  6. A confirmation email will also be sent to the email address assigned to your Nectar Account within 24 hours. You will have the opportunity to update your email address prior to confirming your order. If you do not receive your confirmation email, call the Nectar helpline on 0344 811 0811.
  7. In order to spend the eVoucher you will need to have a registered account with Virgin Trains East Coast and you must be signed into your account in order to spend the eVoucher. If you do not already have a virgintrainseastcoast.com account you can create one in advance, or at the time of making a booking.
  8. You can store your eVoucher in your Virgin Trains East Coast account by signing into the Your Account section of the Virgin Trains East Coast website, and then entering your eVoucher code into the relevant field. The eVoucher will then be stored in your account for when you are ready to use it.
  9. We recommend storing your eVoucher details to your Virgin Trains East Coast account as soon as you have received the eVoucher as you will not be able to view your eVoucher from your Nectar account.
  10. You can also use your eVoucher directly on the payment pages at virgintrainseastcoast.com, provided you are logged in when selecting your Virgin Trains East Coast Advance ticket.
  11. Each eVoucher is valid to use on the Virgin Trains East Coast website for a minimum of 12 months from the date it is redeemed at nectar.com. We encourage you to make a note of the expiry date when you receive your reward. Any expired eVouchers will be removed from your account automatically upon expiry.
  12. If you do not spend the entire value of your eVoucher in one transaction, the remaining value will be stored in your Virgin Trains East Coast account until you wish to use on your next booking, or the expiry date, which ever date is soonest.
  13. You will be eligible to collect Nectar points on the full value of any element of any Virgin Trains East Coast Advance ticket transaction which has been part or fully paid for by redeeming points in accordance with these terms and conditions.
  14. All standard Virgin Trains East Coast terms and conditions apply
  15. By exchanging your Nectar points for an eVoucher, you agree to be bound by these terms and conditions. For full terms and conditions including the Nectar collector rules click here
  16. eVouchers remain the property of Nectar Loyalty Ltd of 80 Strand, London, WC2R 0NN.
  17. These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction