Help results

Will I only need my email address to login?

You will only need your email address and password to login. However please bear with us during the transition phase where you will need to ...

Help! I'm trying to login to my Nectar account but the code you sent me doesn't work.

To keep your points safe, the code we send you only works for a few minutes. If it's not accepted, just request a new one through the websit...

I don't know which email address to use for login.

To log in to Nectar, you need to use the email associated with your Nectar account. This is the same email address you get your Nectar offer...

What happens if I’m not prompted to use my email address at login?

You may not get a prompt until late September as we’re phasing the rollout of My ID. If you’re already logged in to the app or website, y...

How can I manage my Nectar account online?

If you register your Nectar card online, you can manage your personal details, see how you've collected or spent points and opt into special...

How do I reset my Nectar password?

If you've forgotten your password, it's easy to reset it.      1. Go to the Nectar login page  2. Click on the link ‘Forgot your passwor...

Why are we doing this and what are the benefits?

We want to make accessing and managing your account as easy as possible. Quick and easy login   We’re introducing a simple email lo...

How do I change my password?

If you're logged in, it takes only a few clicks to change your password.    If you've forgotten your password, it's easy to reset it.    ...

How do I register my Nectar card?

To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple...

How can I stop getting Nectar emails?

If you've got a Nectar card, you can change your preferences by logging into your online account. If you haven't got a card, we're sorry abo...

What are bonus points?

Bonus points are a special offer to help you boost your points balance and get to the rewards you want faster. To see what's available for y...

Do I need to do anything now?

No, we’re setting everything up for you. Unless you’d like to change the email address associated with your Nectar or Sainsbury’s accounts, ...

Do I need to be logged in to download the Nectar Toolbar?

No, you don't have to be logged in to download it. We'll ask you to put in your Nectar card number and password in order to activate it thou...

We share a Nectar account and I’ve just got an additional card. How do I register it online?

To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple...

I haven't got the text message with the code. What do I do?

The code usually arrives within seconds, but we've heard of rare cases where it took up to 24 hours. If it doesn't arrive at all, we probabl...

What does it mean if I use different email addresses for Nectar and Sainsbury’s Groceries?

You will continue to use separate login details for both accounts. How do I benefit from the My ID shared log in? You can update your...

What does it mean if I use the same email address for Nectar and Sainsbury’s Groceries?

What exactly will be linked with My ID? Only your login is shared with the My ID service. In the future your account details (such as nam...

My card is 'blocked' in Sainsbury's — what does that mean?

Here’s a handy troubleshooting guide if you got a 'blocked card' error message at Sainsbury's.    1. Have you swiped your card at that Sai...

How does Nectar Connect work? 

Nectar Connect lets you collect Nectar points from a wide range of brands you love in 3 easy steps: 1. Connect the bank account(s) you ...