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Contact us

Most frequently asked questions

  • Need help logging in?

    If you're having problems logging in, our support team are ready to help you via online chat. We're available 8am-8pm Monday to Friday, 9am-5pm weekends and bank holidays.

    Start online chat
  • Send us an email

    If you can't find the answer to your question in our FAQs, you can send us a message online.

    Send us a message
  • Phone

    0344 811 0811

    Mon-Fri 8-8 and 9-5 at weekends.

  • Tweet us

    Our Helpline team is here to help Mon-Fri 8-8 and 9-5 at weekends.

  • Write to us

    Freepost RRXL-TGET-CGZX,
    Nectar,
    Clipper Boulevard,
    Dartford,
    DA2 6QB

Specific requirements

For collectors who are blind or partially sighted, please call the Nectar Helpline on 0344 811 0811 to request the following:

  • Terms and conditions and regular points updates in large print
  • Terms and conditions and points updates in Braille

We regret we're unable to offer our registration form in Braille. If you require any further assistance, please contact us through the most appropriate channel for you.