Contact us

Need help logging in?

You can chat online with one of our support team (you will need your Nectar card number). They are available 8am-8pm Monday to Friday, 9am-5pm weekends and bank holidays.

Please note that our online chat team is ONLY able to deal with login queries.

Question about something else?

Check our FAQs for help with common questions about Nectar and our website.

Email us

If you can't find an answer in the FAQ, you can email us (you will need to log in, if you are not already).

Specific requirements

Nectar is pleased to assist Collectors with specific requirements. The Nectar Helpline is also available through BT/RNID TypeTalk. For Collectors who are blind or partially sighted, please call the Nectar Helpline on 0844 811 0 811 to request the following:

  • Terms and conditions and regular points updates in large print
  • Terms and conditions and points updates in Braille

We regret we're unable to offer our registration form in Braille. If you require any further assistance, please contact us through the most appropriate channel for you.